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Ripple Fiber Privacy Policy
Effective Date: December 3, 2024
Ripple Fiber provides this privacy policy to describe how we collect, use, and share personal information when you visit ripplefiber.com and other websites that link to this privacy policy (the “Sites”) and when you subscribe to our fiber optic Internet services (the “Services”).
Table of Contents
- Information We Collect
- When you visit our Sites
- When we provide our Services
- How We Use Information
- How We Share Information
- Cookies, Digital Advertising & Analytics
- Related to our Sites
- Related to our Services
- Third-Party Links & Tools
- Security
- Choices We Offer
- Updating Your Information
- Changes to This Privacy Policy
- How to Contact Ripple Fiber
Information We Collect
Our information practices are different when you visit our Sites and when you subscribe to our Services. Regardless of your relationship with us, we may obtain information about you from third parties and combine this with the other information we collect.
When you visit our Sites
When visiting our Sites, you can provide us with personal information, including your name, contact information, and any other information you choose. For example, we collect information about you when you contact us, submit forms through our Sites, or interact with us for any other purpose.
We (and other entities) also automatically collect information through our Sites, including browser type, IP address, pages visited and other activities on the Sites, device type, time and date of visit, and other information we collect through the use of cookies and similar technology. See the “Cookies, Digital Advertising & Analytics” section of this privacy policy to learn more about the use of this information and the choices available to you.
When we provide our Services
As a provider of Internet services, we collect certain information about you to provide our Services. When you register for our Services, you may provide your name, address, contact information, and payment or billing information. We may also collect additional information to offer our Services, including log-in information for your account, date of birth, Social Security number, and driver's license number.
In addition, we collect information about how you or others use our Services. For instance, we may collect information about Internet usage, such as data volumes transmitted, IP address, general location, online activities, and the date, time, and duration of Internet access. We may also gather details from the device(s) you use to connect to the Internet, for example, the number and types of devices connected.
How We Use Information
We may use the information we collect to operate our business and as otherwise allowed by law, such as:
- To respond to your questions;
- To set up your account and provide our Services;
- To bill and collect for our Services and to process payments;
- To operate, personalize, and improve the Sites and Services;
- For troubleshooting purposes and to provide customer support;
- To send updates, information, and offers that may be of interest to you;
- To comply with the law and to maintain the security of our Sites and Services; or
- With your consent, or as otherwise disclosed at the time information is collected or under other privacy notices we give you.
How We Share Information
Certain information we collect through our Services is subject to legal restrictions on sharing. When allowed by law, we may share the information we collect:
- With third-party service providers that process information on our behalf, such as companies that help us market, operate, bill for, and otherwise support our Sites and Services;
- With our affiliates or joint venture partners;
- As part of a corporate sale, merger, or acquisition, or other transfer of all or part of our assets, including as part of a bankruptcy proceeding;
- Pursuant to a subpoena, court order, governmental inquiry, or other legal process or as otherwise required by law;
- To protect our rights or the rights of others, or for safety or security reasons; and
- With your consent, or as otherwise disclosed at the time information is collected or under other privacy notices we give you.
To the extent permitted by law, we also may use and share deidentified information without limitation. We maintain and use deidentified information only in deidentified form—we do not attempt to reidentify such information except as needed to determine that the information is appropriately deidentified.
Cookies, Digital Advertising & Analytics
Related to our Sites
Ripple Fiber’s Sites, advertisements, emails, and online services may use certain automatic data collection technologies such as cookies, web beacons, and pixel tags to collect data, including personal information, about you while you use our Sites, our products, and when you interact with us. Collection of visitor data helps us to understand our visitors’ behavior, web searches, and activities on our Sites.
In addition, our Sites use ad networks and other ad serving providers (“Advertising Providers”) that serve ads on behalf of us and others on non-affiliated platforms. Some of those ads may be personalized based on data that Advertising Providers collect about your use of the Sites and other sites or apps over time, including information about relationships among different browsers and devices. This type of advertising is known as interest-based advertising.
Please visit the Digital Advertising Alliance (“DAA”) Webchoices tool at www.aboutads.info to learn more or to opt out of this type of advertising on websites by companies participating in the DAA program. If you delete your cookies or use a different browser or mobile device, you should renew your opt-out choices exercised through the DAA Webchoices tool. Opting out will not stop advertising in your browser or applications, but it might make the ads you see less relevant to your interests.
We may also work with third parties that collect data about your use of the Sites and other sites or apps over time for non-advertising purposes. Ripple Fiber uses Google Analytics and other third-party services to improve the performance of the Sites and for analytics and marketing purposes. For more information about how Google Analytics collects and uses data when you use our Sites, visit www.google.com/policies/privacy/partners, and to opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout.
Your browser may also offer tools to limit the use of cookies or to delete cookies; however, if you use these tools, our Sites may not work as intended.
Related to our Services
We do not use or disclose the information we collect through our Services for interest-based advertising purposes.
Third-Party Links & Tools
This privacy policy does not apply to any third-party websites, services, integrations, or applications, even if they are accessible through our Sites and/or Services. You should review the privacy policies of other websites or apps that you use to learn about their data practices.
The Sites and/or Services may also include integrated tools or “plug-ins,” such as machine learning, artificial intelligence, or social networking tools offered by third parties. If you use these tools to share personal information or you otherwise interact with these features on the Sites or Services, those third parties may collect information about you and may use and share such information in accordance with their privacy policies, and as applicable, your account settings.
Your interactions with third-party companies and your use of their features are governed by the privacy policies of the companies that provide those features. We encourage you to carefully read the privacy policies of any accounts you create and use.
Security
Ripple Fiber uses administrative, technical, and physical measures to help us protect your personal information. For instance, we take steps to limit the amount of personal information we retain.
Choices We Offer
To opt out of our email marketing, you can use the link provided at the bottom of each marketing message. If you opt out of email marketing, we will still send you messages related to our transactions and relationship with you, like account updates.
For choices with respect to interest-based advertising activities, please see the “Cookies, Digital Advertising & Analytics” section above.
Updating Your Information
When you have an account with us, you can review, change, or update certain account information by logging into your account or by contacting us at info@ripplefiber.com.
Changes to This Privacy Policy
If our information practices change, we will post these changes on this page. We encourage you to visit this page periodically to learn of any updates.
How to Contact Ripple Fiber
If you have questions, comments, or concerns about this privacy policy, please contact us at:
Email: info@ripplefiber.com
Telephone Number: 800.359.5767
Mailing Address: Ripple Fiber, 6000 Fairview Road, Suite 300, Charlotte, North Carolina 28210