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Ripple Fiber Subpoena Response Guidelines
Ripple Fiber’s Subpoena Compliance Team assists law enforcement agencies in their investigations as well as private parties with a court ordered subpoena while protecting subscriber privacy as required by law and applicable privacy policies. As a general matter, Ripple Fiber does not release information about its customers, including their identity or contact information, to third parties. However, Ripple Fiber is legally required to respond to subpoenas that are properly submitted to it by law enforcement and other governmental agencies.
Legal Response Guidelines
A subpoena obtained by a law enforcement or other governmental agency generally restricts Ripple Fiber from disclosing the existence of the subpoena to its target. Note that in situations where Ripple Fiber is not be restricted from providing notice, Ripple Fiber attempts to notify the target of the subpoena in order to allow its customer an opportunity to seek to have the subpoena suppressed.
Fiber will only release information in response to a private subpoena pursuant to a court order.
Where and How to Submit a Subpoena
In order to ensure timely processing of a subpoena request, all subpoenas for Ripple Fiber should be sent to: Ripple Fiber LLC, Attn: Subpoena Compliance Team, as follows:
- Via Email: subpoenas@ripplefiber.com
- Via Overnight Courier or by Mail:
Subpoena Compliance Team
Ripple Fiber
6000 Fairview Rd., Suite 300
Charlotte, NC 28210
If information is needed in exigent circumstances, please call 980-296-1570 or email peter@ripplefiber.com with that request. If you use email, please call to confirm receipt of that message.
Matters that can be sent here include:
- warrants
- court orders
- Orders for a Pen Register Trap and Trace Device
- Orders for Wiretaps
- preservation requests
- requests made with a customer’s consent due to civil court proceedings
- other requests involving customer information.
When requesting the user of a specific IP address, please provide a time stamp (preferred) or a date and time range of when the IP address was used. For call detail records, please provide a date range of the information requested. In all cases, please provide contact information of the requestor should the document provided be unclear.
Information Required with All Requests
Prior to the disclosure of any information, Ripple Fiber must receive a valid subpoena or similar form of legal request. This document must be signed, dated and addressed to Ripple Fiber. Ripple Fiber must also receive contact information and the electronic method for the return of records produced (secure email is preferred).
If you are serving a subpoena, court order or a warrant which is a follow-up to a prior subpoena, court order or warrant, Ripple Fiber requests that the requesting party include a copy of the original subpoena, court order or warrant and any internal case number provided by Ripple Fiber (if available). Including this information will expedite the process.
Fee Schedule (18 U.S.C. § 2706)
Ripple Fiber does not charge for responses to legal process served by a government entity that involves a child pornography or abduction investigation. However, to defer the cost of compliance with other forms of subpoena requests, Ripple Fiber reserves the right to seek reimbursement for processing and responding to all other forms of legal process as permitted by law. The current fees charged by Ripple Fiber are set forth in the fee scheduled set forth below.
Requesting parties will be provided with a Ripple Fiber invoice at the time of disclosure. All checks should be made payable to: Ripple Fiber LLC.
| Subpoenas | |
|---|---|
| Subscriber Information (Basic) | $30.00 >per target |
| Subscriber Information (IP) | $30.00 per target |
| IP Address Log per User Name | $17.00 for 3 months |
| Toll/Bill Reprints (per number) – Call Detail Records kept during normal course of business: billing records | $10.00 for the first 3 months, then $10.00 per month for each subsequent month |
| Call Record Details/AMA – Information not included on a bill: local incoming and outgoing, LD incoming and information from any Unlimited plan) | $85.00/number ** Voluminous and Burdensome rates may apply to requests for more than 7 days of data. |
| Court Orders – Trap and Trace, Pen Register and/or Wiretap | |
|---|---|
| CALEA Full Contact: FISA, Title III, Title 50, Pen/Trap & Trace – new order | $50.00 administrative fee $1,500.00 for the length of order per target |
| CALEA Full Contact: FISA, Title III, Title 50, Pen/Trap & Trace -renewal | $750.00 for each renewal period, per target |
| Miscellaneous Fees | |
|---|---|
| Check copy or credit card number (when available) | $35.00 |
| Printed Responses | $25.00 |
| Overnight delivery service | Actual cost plus $15.00 |
| Data put on disk, vs email, per disc | $10.00 per disk |
| Voluminous and Burdensome Requests** | See the below policy |
Additional charges may be imposed by Ripple Fiber in the event that a request is “voluminous and burdensome”. Criteria considered by Ripple Fiber in determining whether a request is voluminous and burdensome, include, but is not limited to, the following: (1) a subpoena for 15 numbers or more requesting subscriber/billing/credit/features; or (2) 30 numbers or more requesting subscriber information; or (3) the response to a subpoena amounts to 100 pages or more of print or electronic copy; or (4) the subpoena requires one (1) or more hours to process. Voluminous and burdensome charges may apply to a single subpoena or multiple subpoenas from the same agency associated with the same case or cause number, as determined by Ripple Fiber in its reasonable discretion.
Timeframe for Response
Requests are processed in the order received by Ripple Fiber, subject to emergency and priority requests. Due to the volume of subpoena requests received by Ripple Fiber, responses are generally provided within ten (10) business days. Call record detail requests should be limited to the narrowest time possible, or a longer response time may be required to respond. To assist in timely responses, Ripple Fiber requests that a status update not be requested for at least ten (10) business days from the date of the original request. Requesting parties may email status requests or other questions to:
Account Identification Information
When seeking customer information, Ripple Fiber requests that the request be very specific and include the timeframe for which the information is required. Words such as “any and all records” should not be used as such language is too broad. Examples wording below:
Please provide information for the user of IP xxx.xxx.xx.x on January 1, 2024 at 12:01 EST including the following:
- Names (including account holder, authorized users, alt contacts, and usernames);
- Addresses (including mailing addresses, residential addresses, business addresses, billing addresses, and email addresses);
- Telephone numbers and local and long distance telephone records;
- Records of session times, durations and IP logs for six months starting 02/15/2024;
- Length of service (including start date) and types of services utilized;
- Means and source of payment for service and billing records;
- Activity on account (notes, orders, quotes, requests, or similar items).
Email Content
Email content can be provided with a search warrant if a customer has chosen to store email content on Ripple Fiber’s servers. If the account is set up to download emails to the user’s computer they are no longer on Ripple Fiber’s servers. In addition, emails deleted by a customer are no longer on a Ripple Fiber server.