RIPPLE FIBER EMERGENCY SERVICES VOIP 911 DISCLOSURE NOTICE

This 911 Disclosure Notice is agreed, acknowledged and accepted by Ripple Fiber end user customers (“Customer” or “you/your”) in connection with Customer’s purchase and use of Ripple Fiber service.

Ripple Fiber provides 911 service as a component of Ripple Fiber’s Voice over Internet Protocol (“VoIP”) service. VoIP 911 service is different from traditional landline 911. The Federal Communications Commission (“FCC”) requires all VoIP providers, such as Ripple Fiber, to inform their customers of these differences. It is important that you understand how these differences affect your ability to access 911 services, that you take necessary precautions, and inform all users of the services of the limitations. Please carefully read this notice.

911 is a public service provided by local public safety agencies in conjunction with telecommunications providers. The telecommunications service provider’s responsibility is to route any call to 911 to a state’s 911 service provider’s switch, which then routes the call to the proper local emergency response center. Telecommunications providers, such as Ripple Fiber, have no control over whether calls are delivered from the 911 service provider to the local emergency response center or how any calls delivered to such centers are answered or addressed.

Acknowledgement

A Customer that purchases and uses Ripple Fiber’s VoIP Calling service acknowledges that the Customer understands the following characteristics of VoIP 911 Service:

1. If there is a disruption to electrical power at the location where the Ripple Fiber’s services are used, neither your Ripple Fiber services nor the 911 dialing feature will function until power is restored. After power is restored, you may need to reset or reconfigure your equipment and devices before full functionality is restored.

2. If your broadband/internet connection is lost for any reason, such as lack of connectivity, network congestion, suspension or termination of service, disabled or damaged devices, or disruption of power supply, neither your Ripple Fiber services nor the 911 dialing feature will function until the broadband connection is restored. After connection is restored, you may need to reset or reconfigure your equipment and devices before full functionality is restored.

3. Due to technical constraints, there is a greater possibility of network congestion and/or reduced speed in the routing of a 911 call made utilizing VoIP equipment as compared to traditional 911 dialing over traditional public switched telephone networks.

4. If you (or your employees, agents, contractors or other associates) change the location of your IP Phone, i.e., take the phone home and plug it into your home broadband connection or take it with you during business travel and plug it into a remote broadband connection without having properly updated the 911 database as required below, calls to 911 may be routed to the wrong emergency response center (a non-local center) or a national center that will need to re-route the call to the correct local center. If you move your VoIP device to a new location, you must register your new location. VoIP 911 Service will not work if you move your VoIP device to a location outside the United States.

5. If your 911 call cannot be completed, is dropped or disconnected and/or if your VoIP 911 Service is not operational for any reason, and/or if the caller is unable to speak, the emergency personnel may not be able to identify your phone number in order to call you back.