Improving your Wi-Fi coverage and experience at home can make a big difference in your daily activities. Here are some tips to help you get started:

Optimal Router Placement: Place your router in a central location, away from walls and obstructions. Elevate it if possible, as this can help distribute the signal more evenly. Please call support if you feel your router may be placed in a less-than-ideal location, as moving the router may require a technician visit. Below is some helpful information on ideal router placement.

• Central Location: Place your router in the center of your home. This helps ensure that the signal reaches all areas more evenly, reducing dead spots.
• Elevated Position: Position the router on a high shelf or mount it on a wall. Wi-Fi signals spread out and downward, so an elevated position can help cover a larger area.
• Open Space: Avoid placing the router in enclosed spaces like cabinets or behind furniture. Wi-Fi signals can be obstructed by walls and objects, so an open space allows for better signal distribution.
• Away from Interference: Keep the router away from other electronic devices that can cause interference, such as microwaves, cordless phones, and baby monitors. These devices can disrupt the Wi-Fi signal.
• Avoid Corners and Walls: Placing the router near walls or in corners can limit the signal's reach. Try to position it in a more open area to maximize coverage.
• Near Devices: If you have specific devices that require a strong connection (like a smart TV or gaming console), try to place the router closer to those devices.
• Consider Antenna Position: If your router has external antennas, adjust them for optimal coverage. Typically, positioning one antenna vertically and one horizontally can help cover both horizontal and vertical spaces.
• Update Firmware: Ensure your router's firmware is up to date. Manufacturers often release updates that can improve performance and security. This can be easily checked through our support staff.
• Use a Wi-Fi Extender or Mesh System: If you have dead spots in your home, consider using a Wi-Fi extender or a mesh Wi-Fi system to boost coverage

Wi-Fi Extender

A Wi-Fi extender, also known as a repeater or booster, works by receiving your existing Wi-Fi signal, amplifying it, and then transmitting the boosted signal. This can help eliminate dead spots and extend coverage to areas where the signal is weak. Key benefits include:

• Extended Coverage: Helps reach areas that your main router can't cover
• Easy Setup: Generally simple to set up and configure
• Cost Efficiency: Often less expensive than upgrading to a new router or a mesh system

Mesh Wi-Fi System

A mesh Wi-Fi system consists of multiple units (nodes) that work together to create a single, seamless network. Each node communicates with the others to provide consistent coverage throughout your home. Key benefits include:

• Seamless Coverage: Provides uniform coverage with no dead spots, as each node works together to distribute the signal
• Scalability: Makes it easy to add more nodes to expand coverage as needed
• Single Network Name: Uses a single network name (SSID), allowing devices to switch between nodes seamlessly
• Advanced Features: Often comes with additional features like parental controls, guest networks, and better security options

Choosing Between Extenders and Mesh Systems

• Wi-Fi Extender: Best for smaller homes or specific areas with weak signals
• Mesh Wi-Fi System: Ideal for larger homes or spaces with multiple floors, where consistent coverage is needed throughout

If you’re connected to your Wi-Fi but still don’t have internet access, there’s probably something wrong with your internet signal. The same is true if you’re unable to access the internet using a wired connection. Try these fixes first:

Power cycle your ONT, router, and device.

Power cycling your ONT and router should be the first thing you do when encountering an internet signal issue. Don’t skip this step! This is almost always what tech support will ask you to try first, as it often solves the problem.

To power cycle your equipment, unplug the power cable for 60 seconds and plug it back in. The equipment will take a few minutes to reboot. It’s also a good idea to restart the device you’re using.

Check your cables and wires.

Wires and cables often become loose or damaged from repeated stress. The cable feeding the internet to your modem is either a fiber optic cable or an Ethernet cable.

Check for damage. See if the cable looks torn or perhaps chewed by a pet. Ethernet and fiber cables are especially prone to damage, as the copper wires or the fiber optic filament inside are very thin.

If you detect any damage, please contact support so we can dispatch a technician to help with the repairs.

Avoid unplugging and plugging fiber optic cables, as the filament is fragile.

NEVER unplug the fiber optic cable from the ONT, as it is a laser and can cause eye damage if pointed directly at the eyes.

You may check the seating on the Ethernet cables by:

• Ensure that it is plugged into the correct port. On Calix Routers, this port will be the port at the very bottom of the row of ports and is labeled WAN.
• Unplug and reconnect making sure that you hear a click on reconnection.

To connect your devices to Wi-Fi, you'll need your router's username and password. Follow the instructions below to add your devices,

• Smartphone or tablet
  
• Computer (Mac or PC)
• Game Console
• Printer
• Samsung Smart TV
• LG Smart TV
• Vizio TV
• Roku TV
• Fire Stick
• Apple TV

If these steps don't work, please contact the device manufacturer for further assistance, as the issue may be device-specific and not related to your internet provider.

Adding a smartphone or tablet

Apple iOS device

From your Home screen, select:

• Settings > Wi-Fi > enable Wi-Fi > choose a Network > enter Wi-Fi password > select Join

Android device

Start from Apps and select:

• Settings > Wi-Fi > enable Wi-Fi > choose a Network > enter Wi-Fi password > select Join

Please be aware that once you enable Wi-Fi on your device, it will automatically search for any available Wi-Fi networks in the vicinity.

Add a computer (Mac or PC)

Find the Wi-Fi icon on your computer and ensure that it is activated.

• Select the option for Wi-Fi to display the available networks.
• Select your network name and enter your Wi-Fi password. Then, click on the options labeled "Join," "Connect," or similar on your computer.

Add a game console

• For the fastest connection speed, connect an Ethernet cable from your game console directly into the LAN port on your router. If you prefer to connect your gaming system wirelessly, follow these simple steps:
  
  • Find the Connection settings or Network settings menu on your gaming system.
  • Choose the Wi-Fi or Wireless option and allow your system to scan for available Wi-Fi networks.
  • Choose your Wi-Fi network and enter your Wi-Fi password.
    
    
    • Your gaming system might provide you with the option to test the connection. It is possible that you might need to make some adjustments to your network security or parental control settings. For further information, please consult your gaming system's user guide.
  • Adjust your Wi-Fi settings to match the requirements of your gaming system.

How to Connect Your Printer to Wi-Fi

Step 1: Turn On Your Printer

• Make sure it’s plugged in and powered on.

Step 2: Open Wireless Settings

• On the printer’s screen or control panel, look for Network, Wi-Fi, or Wireless Settings.

Step 3: Choose Wi-Fi Setup

• Select something like “Wireless Setup Wizard” or “Wi-Fi Setup.” Your printer will start searching for available networks.

Step 4: Pick Your Wi-Fi Network

• Tap your Wi-Fi name (SSID) from the list that appears.

Step 5: Enter Your Wi-Fi Password

• Carefully type in your Wi-Fi password. Double-check for typos, as Wi-Fi passwords are case-sensitive.

Step 6: You’re Connected!

• Once connected, your printer may show a confirmation message or a Wi-Fi icon.

Step 7: Add the Printer to Your Computer

• Windows: Go to Settings > Devices > Printers & scanners > Add a printer or scanner.
• Mac: Go to System Settings > Printers & Scanners > Add Printer.
  

How to Connect Your Samsung Smart TV to Wi-Fi

Step 1: Turn on your TV

• Use your remote to power on the TV.

Step 2: Open the Settings Menu

• Press the Home button on your remote, then scroll to and select Settings.

Step 3: Go to Network Settings

• In the Settings menu, select General, then choose Network.

Step 4: Select Wireless

• Choose Open Network Settings, then select Wireless as your network type.

Step 5: Choose Your Wi-Fi Network

• Your TV will scan for available networks. Select your home Wi-Fi name from the list.

Step 6: Enter Your Wi-Fi Password

• Use the on-screen keyboard to enter your Wi-Fi password. Be sure to enter it exactly, as passwords are case-sensitive.

Step 7: Confirm and Connect

• Once entered, your TV will connect to the network. You’ll see a confirmation message when it’s successful.

Step 8: Test the Connection

• Try opening a streaming app like Netflix, Hulu, or YouTube to make sure everything’s working.

How to Connect Your LG Smart TV to Wi-Fi

Step 1: Turn on your TV

• Use your remote to power on the TV.

Step 2: Open the Settings Menu

• Press the Settings button (it may look like a gear icon) on your remote. If your remote doesn’t have that button, press the Home button and navigate to Settings.

Step 3: Go to Network Settings

• In the Settings menu, scroll to and select Network, then choose Wi-Fi Connection.

Step 4: Choose Your Wi-Fi Network

• Your TV will scan for available networks. Select your home Wi-Fi name from the list.

Step 5: Enter Your Wi-Fi Password

• Use the on-screen keyboard to enter your Wi-Fi password. Be sure to enter it exactly, as passwords are case-sensitive.

Step 6: Connect and Confirm

• Once entered, your TV will connect to the network. You’ll see a confirmation message when it’s successful.

Step 7: Test the Connection

• Try opening a streaming app like Netflix, Hulu, or YouTube to make sure everything’s working.

How to Connect Your Vizio TV to Wi-Fi

Step 1: Turn on your TV

• Use your remote to power on the TV.

Step 2: Open the Menu

• Press the Menu button on your remote. If your remote doesn’t have one, press the Settings or Gear icon.

Step 3: Go to Network Settings

• Scroll to and select Network, then choose Network Connection or Wireless.

Step 4: Select Your Wi-Fi Network

• Your TV will scan for available networks. Choose your home Wi-Fi name from the list.

Step 5: Enter Your Wi-Fi Password

• Use the on-screen keyboard to enter your Wi-Fi password. Be sure to enter it exactly, as passwords are case-sensitive.

Step 6: Connect and Confirm

• Once entered, your TV will connect to the network. You’ll see a confirmation message when it’s successful.

Step 7: Test the Connection

• Try opening a streaming app like Netflix, Hulu, or YouTube to make sure everything’s working.

How to Connect Your Roku TV to Wi-Fi

Step 1: Turn on your Roku TV

• Use your remote to power it on. If this is your first time setting it up, the guided setup will start automatically.

Step 2: Go to Settings

• From the Roku home screen, scroll down and select Settings.

Step 3: Select Network

• In the Settings menu, choose Network, then select Set up connection.

Step 4: Choose Wireless

• Select Wireless as your connection type. Your Roku TV will begin scanning for available Wi-Fi networks.

Step 5: Pick Your Wi-Fi Network

• Find and select your home Wi-Fi name from the list.

Step 6: Enter Your Wi-Fi Password

• Use the on-screen keyboard to enter your Wi-Fi password. Be sure to enter it exactly, as passwords are case-sensitive.

Step 7: Connect and Confirm

• Once connected, your Roku TV will confirm the connection and may check for software updates.

Step 8: Start Streaming

• Try opening a streaming app like Netflix, Hulu, or YouTube to make sure everything’s working.

How to Connect Your Fire Stick to Wi-Fi

Step 1: Plug in and Power Up

• Make sure your Fire Stick is plugged into your TV’s HDMI port and connected to power. Turn on your TV and select the correct HDMI input.

Step 2: Go to Settings

• Using your Fire Stick remote to navigate to the Home screen. Then, scroll to and select Settings in the top menu.

Step 3: Select Network

• In the Settings menu, choose Network. Your Fire Stick will start scanning for available Wi-Fi networks.

Step 4: Choose Your Wi-Fi Network

• From the list of networks, select your home Wi-Fi name.

Step 5: Enter Your Wi-Fi Password

• Use the on-screen keyboard to enter your Wi-Fi password. Be sure to enter it exactly, as passwords are case-sensitive.

Step 6: Connect and Confirm

• Once entered, your Fire Stick will connect to the network. You’ll see a confirmation message when it’s successful.

Step 7: Start Streaming

• Try opening a streaming app like Netflix, Hulu, or YouTube to make sure everything’s working.

How to Connect Your Apple TV to Wi-Fi

Step 1: Turn on your Apple TV

• Make sure your Apple TV is plugged in and powered on. Use your Siri Remote to get started.

Step 2: Open the Settings Menu

• From the Home screen, go to Settings.

Step 3: Go to Network Settings

• In the Settings menu, select Network.

Step 4: Choose Wi-Fi

• Under the Network section, select Wi-Fi. Your Apple TV will begin scanning for available networks.

Step 5: Select Your Wi-Fi Network

• Choose your home Wi-Fi name from the list of available networks.

Step 6: Enter Your Wi-Fi Password

• Use the on-screen keyboard to enter your Wi-Fi password. Be sure to enter it exactly, as passwords are case-sensitive.

Step 7: Connect and Confirm

• Once entered, your Apple TV will connect to the network. You’ll see a checkmark next to your network name when it’s connected.

Step 8: Test the Connection

• Try opening a streaming app like Netflix, Hulu, or YouTube to make sure everything’s working.

Running a speed test is a quick and easy way to check the performance of your internet connection. Whether you're troubleshooting a slow connection or just curious about your current speeds, here’s how to get the most accurate results.

Before You Begin

To ensure your speed test reflects your actual internet performance:

• Restart your modem/router to clear up temporary issues.
• Use a wired connection for the most accurate results.
• Close background apps or devices using bandwidth.
• Test at different times to account for network congestion.
• Turn off your VPN, if applicable, as it will deteriorate your speed naturally.

How to Run the Speed Test

1. Choose a reliable speed test site: https://www.speedtest.net
2. For best results, please ensure you click "Change Server" and select the Ripple Fiber server.

3. Click “Go” or “Start” to begin the test.

4. Wait for the test to be completed. It usually takes less than a minute and will measure:

- Download speed (how fast you receive data)

- Upload speed (how fast you send data)

- Ping/latency (how quickly your device communicates with the server)

Understanding Your Results

Here’s what the results mean

Troubleshooting Tips

If your speed test results are lower than expected:

• Reboot your modem/router.
• Move closer to your Wi-Fi router or use a wired connection.
• Those who use a VPN regularly may benefit from upgrading to the highest speed package available.

Why Wired Speed Tests Matter for Ripple Fiber Users

To get the most accurate picture of the lightning-fast internet Ripple Fiber delivers to your home, we recommend running your speed test using a wired (Ethernet) connection. Here's why it makes a difference:

• Direct to the Source: Your device connects straight to the Ripple Fiber router, bypassing the variables that can slow down Wi-Fi.
• Stable & Consistent: No interference from walls, appliances, or other networks, just uninterrupted speed.
• Lower Latency: Great for gamers and video callers, who can expect smoother, real-time performance.
• Full Speed Ahead: You’re more likely to see the full speed Ripple Fiber provides, assuming your device and cable support it.

Wi-Fi Connection

• Signal Interference: Wi-Fi can be affected by walls, furniture, and even your neighbor’s network.
• Distance Matters: The farther you are from your router, the weaker your signal.
• Device Limitations: Older phones, tablets, or laptops may not support the latest Wi-Fi standards.
• Shared Bandwidth: Multiple devices online at once can slow things down.

Bottom Line

A wired speed test shows the true performance Ripple Fiber is delivering to your home. A Wi-Fi speed test reflects how your specific device performs in your home environment, which can vary.

Logging into Your Account

1. Open the Customer Portal: Navigate to the customer portal website using your preferred web browser.
2. Enter Your Credentials: On the login page, you will see fields for your username and password. Enter your registered email address and password.
3. Click 'Login': After entering your credentials, click the 'Login' button to access your account.
4. Two-Factor Authentication (if applicable): If your account has two-factor authentication enabled, you will be prompted to enter the verification code sent to your registered mobile device or email.
5. Access Your Dashboard: Once logged in, you will be directed to your account dashboard where you can manage your profile, view your orders, and access other features.

First-Time Users: Email Verification and Password Creation

1. Verify Your Email: Check the email that was sent to you upon signing up. Click the verification link in the email to verify your account.
2. Create Your Password: After verifying your email, go to [https://clientportal.ripplefiber.com](https://clientportal.ripplefiber.com) and click on 'Trouble logging in'. Follow the instructions to create your password.

Viewing Plan Details

1. Navigate to Your Dashboard: Upon logging in, you will be at your dashboard on the home page.
2. View Plan Details: To view your plan details, click the arrow beside 'View plan details'. This will provide you with information about your current plan, including features and pricing.

Network Tab Overview

The Network tab provides customers with essential control over their network settings. Here are the two main features available under this tab:

1. SSID and Password Changes: Under the security section of the Network tab, you can change your Wi-Fi SSID (network name) and password. This is crucial for maintaining the security of your network and ensuring that only authorized devices can connect. To update your SSID and password, simply navigate to the security settings, enter your new SSID and password, and save the changes.
2. Band Steering: The Network tab also includes the band steering feature, which helps optimize your network performance. Band steering automatically directs devices to the most appropriate frequency band (2.4 GHz or 5 GHz) based on their capabilities and current network conditions. This ensures that your devices are connected to the best possible band for optimal performance and reduced interference.

By providing these features, the Network tab empowers customers to manage their network security and performance effectively.

Billing Screen Overview

1. Current Billing Details: This section displays your current billing information, including the amount due, due date, and any outstanding balances. You can see a summary of your recent transactions and payments.
2. Payment History: Here, you can view a detailed history of all your past payments. This includes the dates, amounts, and payment methods used for each transaction. It's a useful feature for keeping track of your financial activity and ensuring that all payments have been processed correctly.
3. Update Payment Methods: The billing screen allows you to update your payment methods. You can add new credit or debit cards, link bank accounts, or set up automatic payments. This ensures that your billing information is always up-to-date and that payments are processed smoothly.
4. Download Invoices: Users can download invoices for their records. This is particularly useful for businesses or individuals who need to keep track of their expenses for accounting purposes. Invoices can be downloaded in PDF format for easy storage and sharing.
5. Billing Preferences: You can set your billing preferences, such as opting for paperless billing or choosing how you receive notifications about your billing status. This helps you customize your billing experience according to your needs.

Account Tab Overview

The Account tab is your central hub for managing various aspects of your customer portal account. Here's a detailed breakdown of what you can do under this tab:

Profile Settings

1. Log into Your Account: Follow the steps to log into your account as described earlier.
2. Navigate to Profile Settings: Once logged in, go to your dashboard and look for the 'Account Settings' option. This is found in the top-right corner of the page.
3. Edit Profile Information: Click on 'Profile Settings' to access your profile information. Here, you can update various details such as your name, email address, phone number, and other personal information.
4. Save Changes: After making the necessary updates, click the 'Save' or 'Update' button to save your changes. Your profile information will be updated accordingly.

Change Portal Password

Under the Account tab, you can also change your portal password. This is an important security feature that allows you to update your password regularly to keep your account secure. Simply follow the instructions provided in the 'Change Password' section to update your password.

Access Billing Screen

The Account tab provides access to your billing screen, where you can view and manage your billing information. Here, you can see your current billing details, payment history, and update your payment methods if necessary.

App Settings: Disclosures and Privacy Statements

All disclosures and privacy statements can be found under the App Settings section of the Account tab. This section contains important information about how your data is handled and your privacy rights. Make sure to review these documents to stay informed about the policies that apply to your account.

Log Off

Finally, the Account tab also includes the option to log off from your account. This is an important step to ensure the security of your account, especially if you are using a shared or public computer. Simply click the 'Log Off' button to securely exit your account.

Support Page Overview

The support page offers two main options for users seeking assistance:

1. Report an Issue: If you encounter any problems or need help with a specific issue, you can submit a ticket to our support team. This option allows you to describe the issue in detail and provide any relevant information. Once submitted, our support team will review your ticket and respond with a solution or further instructions.
2. Contact Us: If you prefer to contact our support team directly, you can go to the 'Contact Us' tab. This section provides the support contact details, including phone numbers and email addresses. It's a convenient option for users who need immediate assistance or prefer direct communication.

Wi-Fi calling is a convenient feature that allows you to make and receive calls over a Wi-Fi network instead of using your cellular connection. However, it's important to understand that simply being connected to Wi-Fi does not mean Wi-Fi calling is active.

What You Need for Wi-Fi Calling to Work

For Wi-Fi calling to function properly, the following conditions must be met:

• Wi-Fi calling must be enabled on your phone. This is a separate setting from Wi-Fi itself.
• Your phone must be connected to a Wi-Fi network.
• There must be no issues with your SIM or eSIM.
• Your carrier must support Wi-Fi calling and have it enabled on your account.

How to Turn Wi-Fi Calling On or Off

For iPhone:

1. Go to Settings
2. Tap Phone
3. Select Wi-Fi Calling
4. Toggle the switch to turn it on or off

For Samsung:

1. Go to Settings
2. Tap Connections
3. Select Wi-Fi Calling
4. Toggle the switch to turn it on or off

Basic Troubleshooting Steps

If you're having trouble with Wi-Fi calling:

1. Turn Wi-Fi calling off, then back on.
2. Restart your phone.

If the issue persists after these steps, the problem may be related to:

• SIM/eSIM configuration
• Firmware or operating system issues
• Carrier-side settings or restrictions

In these cases, please contact your mobile carrier directly. They have the tools and access needed to resolve these issues.

Note: We are unable to schedule in-home service calls for Wi-Fi calling issues, as they require carrier-level support.

Porting requests may be rejected by the previous provider for several reasons, including:

• Mismatched Information: The service address, account number, or phone number does not match the provider’s records.
• Inactive Account: The account has been closed or suspended by the previous provider.
• Pending Balance: There is an outstanding balance or contractual obligation.
• Unauthorized Request: The request was not submitted by the account holder or an authorized user.

What Happens After a Rejection

1. Notification: Tier 3 will notify the customer of the rejection and the specific reason given by the previous provider.
2. Customer Action Required: The customer will need to correct the issue (e.g., update the invoice, contact their provider, or settle the account).
3. Resubmission: Once the issue is resolved, the customer must resend the corrected documentation to the same email address.
4. Restarting the Timeline: The 10–15 business day timeline resets upon successful resubmission.

If you're switching to Ripple Fiber and want to keep your existing phone number, we’re here to help make the process smooth and simple.

Step 1: Submit Your Request

To begin the number porting process, please email a copy of a signed invoice from your current phone service provider to:

📧 ports@ripplefiber.com

Step 2: Check What Is Included in Your Invoice

Make sure the invoice you send clearly shows the following:

- Service address
- Account number
- Phone number(s) to be ported

Step 3: Keep Your Current Account Active

Please ensure your account with your current provider remains active during the porting process. If the account is closed or inactive, your provider may reject the porting request.

Step 4: Understand the Timeline

Porting typically takes 10 to 15 business days to complete. Delays may occur if your previous provider rejects the request or if required information is missing.

Step 5: Confirm What Happens Next

Once we receive your documentation, our Tier 2 team will review your submission and contact you with updates.

Before You Go

• Double-check your contact information so we can reach you if needed.
• If you have any concerns or run into issues, our support team is here to help.
• All interactions are documented in our system to ensure smooth follow-up.

Understanding the differences between the 2.4GHz and 5GHz Wi-Fi bands—and how to best use them—can significantly improve your network performance and device reliability. Here's a breakdown:

2.4GHz vs. 5GHz Wi-Fi: Key Differences

Devices That Typically Work Best on Each Band

Best on 2.4GHz:

• Smart home devices (e.g., smart plugs, bulbs, thermostats)
• Older smartphones, tablets, and laptops
• Devices far from the router or behind walls
• IoT devices that only support 2.4GHz

Best on 5GHz:

• Streaming devices (e.g., smart TVs, Roku, Apple TV)
• Gaming consoles (e.g., Xbox, PlayStation)
• Modern laptops and smartphones
• Video conferencing and VoIP apps
• Devices in the same room as the router

Best Practices

1. Split SSIDs: If your router allows, name your 2.4GHz and 5GHz networks differently (e.g., “HomeWiFi_2G” and “HomeWiFi_5G”) so you can manually assign devices.
2. Use 2.4GHz for Stability: Place smart home and always-on devices on 2.4GHz to ensure consistent connectivity.
3. Use 5GHz for Performance: Connect bandwidth-heavy devices like laptops and streaming boxes to 5GHz for faster speeds.

1. Mesh Systems: Consider a mesh Wi-Fi system if you have a large home or office to balance both bands across zones. If you need additional coverage or more beacons, you should consider calling Ripple to inquire about obtaining more beacons for your setup.

Ripple Fiber customers will gain access to:

• eero Secure, included at no extra cost
• eero Signal, included at no extra cost
• Added simplicity with the eero App
• 3-Year Price Lock, guaranteeing your price is locked in for 3 years

Included at no extra cost, eero Secure adds significant value to your eero network by providing premium networking features—ad blocking, content filters, antivirus protection, network management, and more—that maximize the security and functionality of your home network. With eero Secure, your network is customized to fit your household.  

Included at no extra cost, eero Signal provides automatic cellular backup during internet outages. When your primary connection drops, eero Signal activates automatically—no manual switching required—keeping your home network running when it matters most. Whether you're working, streaming, or playing, eero Signal has your back. 

Available on iOS and Android, the eero app enables you to set up and manage your entire network right at your fingertips. From network setup and profile creation to real-time data usage monitoring and troubleshooting, you can customize at any time to fit the needs of your home or business. 

Yes! All customers with previous equipment are welcome to upgrade their plan to receive the eero Pro 7. Depending on your desired plan, you can upgrade your equipment at no additional cost. 

Yes! While the eero Pro 7 is optimized at 2,000 square feet of coverage, some homeowners may find that adding an additional access point enhances their network. During your White Glove Installation, our technician can help determine if your home would benefit from a boost. Each access point is available for $10 per month, with an installation fee of $100 per device.
 

Yes! VoIP is available with eero. You can count on the same reliability you get with the eero Signal, ensuring fewer dropped or unstable calls. 

Wi-Fi networks typically operate on two frequency bands: 2.4 GHz and 5 GHz. Each band has its own advantages and disadvantages, making it important to know how to switch between them based on your needs. The 2.4 GHz band offers better range but can be more prone to interference, while the 5 GHz band provides faster speeds and less interference but has a shorter range. This guide will walk you through the steps of switching Wi-Fi bands on various devices to help you optimize your internet experience.

Switching Wi-Fi Bands on Windows Computers

Windows computers allow you to choose between available Wi-Fi networks. Here’s how to switch bands:

Step 1: Open Network Settings

• Click on the Wi-Fi icon in the system tray.
• Select "Network & Internet settings"

Step 2: Connect to the Desired Band

• Click on "Wi-Fi" in the sidebar.
• You will see a list of available networks. Select the SSID for the band you wish to connect to, either 2.4 GHz or 5 GHz.
• Enter the password if prompted.

Switching Wi-Fi Bands on macOS

Switching Wi-Fi bands on a Mac is straightforward. Follow these steps:

Step 1: Open Wi-Fi Preferences

• Click on the Wi-Fi icon in the menu bar.
• Select "Open Network Preferences."

Step 2: Select the Desired Band

• Click on "Advanced."
• You will see a list of available networks. Choose the SSID for the band you wish to connect to.
• Drag your preferred network to the top of the list to prioritize it.

Switching Wi-Fi Bands on iOS Devices

You can easily switch bands on your iPhone or iPad. Here’s how:

Step 1: Open Wi-Fi Settings

• Open the "Settings" app.
• Tap on "Wi-Fi"

Step 2: Connect to the Desired Band

• You will see a list of available networks. Tap the SSID for the band you wish to connect to.
• Enter the password if required.

Switching Wi-Fi Bands on Android Devices

Switching bands on an Android device is similar to iOS. Follow these steps:

Step 1: Open Wi-Fi Settings

• Open the "Settings" app.
• Tap on "Network & Internet" or "Connections," depending on your device.

Step 2: Connect to the Desired Band

• Tap on "Wi-Fi."
  • You will see a list of available networks. Select the SSID for the band you wish to connect to.
  • Enter the password if needed.
    Conclusion

• Switching between Wi-Fi bands can significantly enhance your internet experience by providing better speed and reduced interference. By following these steps, you can easily switch bands on various devices and optimize your Wi-Fi connectivity.
• Remember that while the 2.4 GHz band offers greater range, the 5 GHz band provides faster speeds and less congestion. Choose the band that best suits your needs and enjoy a more reliable internet connection.