Data Deletion Policy & Process
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- Data Deletion Policy & Process
Data Deletion Policy
Account Closing / Data Deletion Process: Your Ripple Fiber account cannot be closed until you have both cancelled your internet service and returned the equipment, we provided to you when you opened your account. Please see the process below to close your Ripple Fiber account, which will, in turn, initiate the deletion of your data from our records. Click here to find a Ripple Fiber retail store near you where you can return your equipment https://ripplefiber.com/contact.
- Sign in to your Ripple Fiber Account.
- Click the link for “Account Closing.”
- Ripple Fiber will verify that you have both cancelled your internet service and returned your equipment.
- Verification results:
- If you have not met the requirements above, you will receive a pop-up message informing you that you cannot proceed.
- If you have met the requirements above, you will receive a pop-up message that you can either proceed to close your account or you can cancel your request instead.
- If you choose to proceed, we will begin the account-closing process, and you will be notified once it has been completed via email to the address we have on file and via the APP (if you have one). Please note that the process to close your account may take up to 7 days.
- If you choose to cancel your request to close your account, you will be redirected to your customer profile page.
- Once you have successfully deleted your account, Ripple Fiber will delete all personal data that we have on file for you in accordance with Ripple Fiber’s data deletion policy, which can be found below. Please note that the process to delete your data may take up to seven (7) business days.
Data Deletion Policy: Once you have successfully closed your service account with Ripple Fiber, your entire account record, along with any associated personal data that Ripple Fiber is not required by law to retain, or for which Ripple Fiber has no legal need, will be deleted, except as to your email address, which will be required to send you notice of account closure and will be deleted after the email is sent.