How often do you read reviews before buying a product or service? Not only can they provide a business with invaluable insight, but they also allow those who are considering making the switch to hear from real people with real experiences. With fiber availability and provider competition growing across the country every day, residents are more curious than ever about what makes one internet provider different from the next. Is it the way they handle construction and restoration? What about the in-home installation process? Is the network performance and ongoing customer experience a step above the rest?
Internet is not just internet, and not all providers are created equal. To stand out from the competition, some providers choose to go the extra mile to set themselves apart, which ultimately benefits the customer. At Ripple Fiber, we pride ourselves on elevating each stage of the customer journey, from pre-construction to live service.
Price for Life Guarantee
With our Price for Life guarantee, customers never have to worry about increasing internet prices. The price you sign up for is the price you pay, for as long as you remain a customer. Currently offered alongside our multi-gig options, our 1 Gig package costs $85 per month, and, for a limited time, our 2 Gig package costs $95 per month. Learn more about the value of our Price for Life guarantee on our packages page.
“Ripple Fiber has been awesome. Affordable, extremely fast, and reliable internet. Customer service has been excellent. Had one outage since service began, and a technician was at our house within two hours on a Sunday to resolve the problem.” - Andrew H.
Dependable Communication
We understand how important clear, accurate, and timely communication is to our customers. That’s why we strive to provide consistent updates every step of the way. From the moment our construction crews begin work in your neighborhood to your in-home installation, we’ll keep you informed. Have questions? Our support page features comprehensive resource guides and directions to the customer portal and contact page for further assistance. We’re here for you 24/7.
“Ripple Fiber communicated at the highest level from the initial sign up through construction, installing the infrastructure, and the final connection and service. Our technicians were polite, courteous, and provided a quality install. Additionally, the office staff were always attentive and polite. Just a joy to work with this group.” - Wayne M.
White Glove Installation
Ripple Fiber customers don’t just get internet. They experience our White Glove Installation, where expert technicians handle every detail with care to ensure a seamless setup, strong connection, and peace of mind. While every household is unique, we make sure homeowners are completely satisfied with their setup to ensure the best internet experience possible. Find out more about what to expect during the installation process by watching the video on our construction page.
“Installation process was top tier customer service. Service tech was prompt, professional but friendly, knowledgeable and efficient. He answered my questions during the process, checked in often to ensure I was on board with the location and placement of equipment. He explained where he was going to be in and around my house at each step and asked permission before taking apart or modifying anything to get the fiber into the house.” - Marlea T.
Reliable Service
With an understanding of each internet option available in your area, you can make an informed decision on the right service for your home. Expanding our network every day, Ripple Fiber is proud to deliver reliable, lightning-fast internet to thousands of customers. With 24/7 monitoring systems and built-in redundancy, Ripple Fiber brings you the internet you deserve. Learn more about the key benefits of fiber internet on our blog.
“Based on my experience, their performance is better and more consistent than the cable companies. Customer support answered my questions, were polite, and gave me a positive experience when issues arose.” – Kemp B.
Internet is what keeps us connected every day, making it possible to seamlessly work from home, receive telehealth care, pursue education, and unwind with streaming or gaming. So why settle? Check availability in your neighborhood and experience the difference by switching to Ripple Fiber.