Do you have questions about your Ripple Fiber internet? With easy-to-follow troubleshooting guides, our support page gives you the tools to set up a reliable, high-performing connection at home. Whether you're just getting started, solving a connection issue, or exploring ways to optimize your Wi-Fi performance, these solutions are available at your fingertips 24/7. Let’s take a look at what you can expect from each topic.
Learn about Your Wi-Fi: Improving your Wi-Fi coverage and experience at home can make a big difference in your daily activities. In this section, we first provide tips for optimal router placement, from location and position to security updates. We also highlight the benefits of Wi-Fi extenders and mesh systems, while outlining the differences between the two.
Troubleshoot Connectivity Issues: Does something seem to be wrong with your internet signal? Here, we share some go-to ways to troubleshoot your connection, including power cycling and damage detection. Equally important, this section also tells you what not to do while you work to address the issue.
How to Connect Your Devices to Wi-Fi: Whether your household includes many connected devices or just a few, we help you ensure that each piece of technology requiring internet is connected properly. We cover smartphones, tablets, computers, game consoles, printers, and smart TVs.
How to Perform a Speed Test: Running a speed test is a quick and easy way to evaluate the performance of your internet connection. In this section, we discuss how to prepare for a speed test, where to find a reliable source, and how to interpret the results. You’ll also learn how to assess test accuracy and identify potential areas of improvement.
Instructions for Logging into Your Account: As a Ripple Fiber customer, you have access to our Customer Portal. Here, we provide overviews for your account login, plan details, network tab, billing screen, profile settings, and support page.
Understanding Wi-Fi Calling: Wi-Fi calling is a convenient feature that allows you to make and receive calls over a Wi-Fi network instead of using your cellular connection. This section explains how to properly set it up, turn it on and off, and complete basic troubleshooting.
Troubleshooting VoIP Porting Issues: If porting issues occur, the solution could be due to a rejection from your previous provider. Here, we break down the potential reasons why this happened and the next steps you should take following a rejection.
How to Port Your Number: If you're switching to Ripple Fiber and want to keep your existing phone number, we’re here to help make the process smooth with a simple 5-step transition process. Once we receive your documentation, our team will review your submission and provide you with updates along the way.
Understanding Wi-Fi Bands: In this section, we cover the key differences between the 2.4GHz and 5GHz Wi-Fi bands. We then highlight which devices work best on each band, followed by best practices to boost network performance and device reliability.
How to Switch Wi-Fi Bands: Now that you understand their functionality, we’ll walk you through the steps of switching Wi-Fi bands for various devices, such as your computers, tablets, and smartphones, to help you optimize your internet experience.
Additionally, if you misplaced the Equipment Guide provided in your Welcome Kit or would like to save a digital copy, a downloadable version is located directly below the resource guides.
Created with each customer in mind, our support page provides quick solutions to various obstacles that may arise. Now that you know what each resource guide has to offer, remember that our support team is just a call away if you still want to speak with a representative. If you prefer to submit a support ticket online, you can visit our contact us page and select “Technical Support” in the dropdown options. We’re always here to help!