We’ve heard your questions, and we’re here to share answers to the ones we get most often. While some residents are eagerly awaiting fiber internet in their community, others may be less familiar with the technology or haven’t experienced a major infrastructure upgrade before. Whether you’re considering Ripple Fiber or already a loyal customer, we strive to provide clear communication and transparency every step of the way.
Installation and Infrastructure
Is Ripple Fiber installed underground or aerial?
- While underground deployment is the most common, we use both aerial and underground methods depending on geographical constraints. We then strategically bury fiber lines on your property to connect directly to your home.
If I see your crews working on roads or poles near me, does that mean I’ll have access to your service?
- If you see us working near your home, there is a good chance that your home is included in our build area. To confirm if service is available or coming soon to your address, you can easily Check Availability on our website.
Do you go inside the house to set up connections?
- Yes. Once you complete your order, we will schedule your in-home installation. At this appointment, a Ripple Fiber technician ensures the fiber is properly connected and in-home equipment is working as it should. This is all part of your free White Glove Installation, which you can learn more about on our Construction Page.
Reliability and Redundancy
What’s the longevity of fiber in the ground? Does it withstand environmental factors?
- Fiber optic cables are built to last decades and are resistant to environmental factors like moisture, temperature changes, and soil conditions. As opposed to copper, fiber infrastructure provides long-term reliability.
What does redundancy mean?
- With fiber infrastructure, redundancy refers to building multiple connectivity pathways. At Ripple Fiber, we design our network with redundancy in mind so that single-point failures are less likely to affect customers, as traffic can automatically reroute and maintain connection through an alternative path.
What happens if I experience an outage? Who do I call?
- If you experience any service disruption, you can contact our support team by submitting a ticket online or by calling 800-359-5767. Also, our Support Page features resource guides that include troubleshooting tips, which can help you quickly solve minor connectivity issues.
Technology and Connectivity
Do you offer extenders or other equipment to improve Wi-Fi coverage?
- Yes. During your White Glove Installation, our technician will create a tailored plan for your equipment setup. If your home needs additional support based on square footage or structural barriers, we offer Wi-Fi extenders at additional cost to ensure strong whole-home coverage.
Will there be a fee for using your equipment?
- No. The price you see is the price you pay. Your fiber internet plan includes free in-home equipment, and Ripple Fiber does not charge any taxes or hidden fees.
Will fiber internet work with all of my existing devices?
- Yes. Fiber internet is compatible with all standard home devices, including smartphones, laptops, smart TVs, gaming consoles, and other smart home devices. As long as your device connects via Wi-Fi or Ethernet, it will work seamlessly with your home network.
Still have questions? Stop by one of our local offices or give us a call. We’re here for you 24/7. If you’re ready to make the switch to high-speed, reliable fiber internet, visit our Check Availability page to find out if Ripple Fiber is available in your area.