Planning
Once city permits are in place, safety crews will mark existing public utilities with flags and spray paint.
Our construction process
Watch our video (1:12)
We’re building the highest quality fiber internet infrastructure for communities to enjoy for years to come. During construction, we work quickly and safely to minimize disruption.
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Our Construction Process
We’re building the highest quality fiber internet infrastructure for communities to enjoy for years to come. During construction, we work quickly and safely to minimize disruption.
Construction
Then we'll start digging in ‘right of way’ zones—the place where the city’s property meets yours.
Restoration
Once we're done, our team will come back to make sure your property looks as good as it did before we arrived.
Planning
Once city permits are in place, safety crews will mark existing public utilities with flags and spray paint.
Construction
Then we'll start digging in ‘right of way’ zones—the place where the city’s property meets yours.
Restoration
Once we're done, our team will come back to make sure your property looks as good as it did before we arrived.
Find answers to all your questions
How is Ripple Fiber able to install fiber in my community?
The Federal Telecommunications Act authorizes internet service providers to expand their networks, boosting competition and allowing the installation of telecommunications infrastructure. Under state law, municipalities do not have the authority to prohibit the construction of a provider’s infrastructure, including the work that is done in the utility easement (also known as the right-of-way) on a resident’s property.
How does a new internet provider get approved to build in our community?
By working with the local governing authority to submit the required site plans, Ripple Fiber secures all necessary permits prior to beginning construction.
Does the community pay for Ripple Fiber's infrastructure?
No, Ripple Fiber is a privately held internet service provider. We invest our own capital to construct our network, occasionally paired with grant funding from the government.
How will I be notified of construction updates affecting my property?
Ripple Fiber will communicate with each homeowner directly via direct mail, providing multiple updates throughout each phase of the construction process. Unless you live in a non-solicitation neighborhood, you will also receive door hangers. If you sign up for a pre-order (during the construction process), you will also receive updates via email and text.
Why is Ripple Fiber working in my yard?
Depending on your community’s design, Ripple Fiber will complete work in front of your home along the street or between homes along the property line. This part of your property is called a utility easement (also known as the right-of-way), and it allows someone, like a utility provider, to pass through or use an individual’s property without conferring ownership. These easements allow for the installation of various utilities, including water, gas, electricity, and now, fiber optic internet.
Will I be obligated to sign up for Ripple Fiber once service is available?
While residents are not required to use Ripple Fiber’s internet service, your community will benefit from the competitive environment created by having the choice between multiple service providers. The installation of fiber internet infrastructure also ensures your community is equipped with the bandwidth and technology to serve residents for generations to come.
When will my community be able to enjoy Ripple Fiber internet?
Construction in a given neighborhood typically lasts a few weeks. We aim to activate service for customers as we go and expect most projects to be fully completed in 18 to 24 months. Once construction is complete, Ripple Fiber will return to address restoration needs, restoring all affected properties to pre-construction conditions or better.
White Glove Installation
Curious about what happens next? Our White Glove Installation ensures the setup of your fiber internet is smooth and effortless. We’ll communicate with you before arrival, thoughtfully assess your home, and promptly create a tailored plan for your equipment setup. From testing speeds and Wi-Fi coverage to connecting your devices, our trained technicians will optimize your in-home network and ensure your equipment performs at its best.
Before We Arrive
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Pre-Arrival Call: We will call you when we're on our way, so you’ll know exactly when to expect us.
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Service Awareness: Before we arrive, our tech will already know the services you’ve ordered, so there’s no need to ask you again.
Upon Arrival
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Respectful Entry: As soon as we enter your home, our tech will put on boot covers to keep everything clean and tidy.
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Initial Assessment: We’ll start by checking the Network Interface Device (NID) and then discuss with you where you’d like the Optical Network Terminal (ONT) to be located. We’ll also confirm if you’ll be using our Wi-Fi equipment or if you already have a whole-home Wi-Fi system installed.
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Installation Path Plan: Our tech will walk you through the best route to bring the fiber into your home and place the ONT exactly where it will work best for you. Before moving onto the next steps, we’ll check existing Wi-Fi coverage and device connectivity and capture existing username and password information.
During Your Installation
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ONT Setup & Device Connectivity: After installing the ONT, we’ll typically use that same username and password as before to ensure your devices—like laptops, phones, tablets, TVs, gaming consoles, thermostats, and garage openers—can connect to Wi-Fi seamlessly. If you'd prefer a new Wi-Fi username and password, our tech will set that up and assist with connecting any devices you need help with. We’ll then switch off your previous Wi-Fi and router equipment to avoid interference with your new Ripple Fiber equipment.
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Hardwiring & Speed Test: If you'd like, our tech will hardwire equipment to the ONT and show you that you’re receiving the speeds you paid for. This doesn’t include running any new home cabling, but we’ll ensure everything works as expected. Please note, our tech won’t test speeds through your existing Wi-Fi extenders, as we can’t guarantee they’ll support multi-gig speeds.
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Wi-Fi Coverage Test: We’ll use a Wi-Fi tool to check the coverage and confirm consistent speeds throughout your home. If any areas fall below -65DB, we’ll recommend adding a new extender to improve coverage.
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Additional Wi-Fi Access Point Recommendations: If needed, our tech will suggest extenders, but we’ll also inform you that too many extenders can congest the network and negatively impact Wi-Fi speeds.
Before We Leave
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Final Check & Satisfaction: Before wrapping up, our tech will ask if you’re satisfied with the installation. If there’s anything else you need, just let us know.
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Clean-Up: We’ll clean up any mess made during the installation and ensure that all holes are sealed properly. No wires will be left dangling outside.
After Your Appointment
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24/7 Customer Service: We’ll ensure you have our Customer Service phone number and area manager details so you can reach out if you have any questions or need assistance in the future. This way, we can avoid unnecessary service visits.
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Support Page: Don’t forget about our Support page! We’ll remind you of our comprehensive resource guides provide answers to common questions and troubleshooting needs, plus they can guide you to your customer portal and further tech support if needed.
We’re here to make sure you're completely satisfied with every step of the process. If you are not satisfied with your installation, or experience technical problems, please contact us at 800-359-5767.
Watch our video to learn more.